The Crisis of Autonomy: Why “Digital Agency” May be the Most Critical Skill of the AI Era
Digital Agency is the ability of an individual to exert power and make intentional choices within a digital ecosystem. It is the difference between being directed by an algorithm and leveraging one. And it is more than human-in-the-loop, it is about being part of shaping and guiding a process. Without a rigorous strategy for agency, organizations risk falling into “Cognitive Offloading”, a state where we stop verifying, stop questioning, and eventually, stop thinking critically because the AI provides good enough (oftentimes fantastic) answers.